Customer Service Representative

About the Role and Company

At PHX Ireland, a division of United Drug, we pride ourselves on fostering a diverse and inclusive workplace where every individual can bring their authentic self to work daily. United Drug, Ireland's largest pharmaceutical distribution company, was established in 1948 by pharmacists and now employs over 650 people across sites in Dublin, Limerick, and Mayo. Serving more than 1,900 pharmacies, hospitals, clinics, and primary care centers nationwide, we operate through three key business units: United Drug Wholesale, Distribution, and Consumer. PHX Ireland Group also includes McCabes Pharmacy and TCP Homecare, collectively employing 1,800+ staff and delivering over 85 million packs annually nationwide.

Core Responsibilities

• Manage customer orders from initial processing through to tracking and final review, ensuring accuracy throughout.
• Handle customer queries and complaints professionally by logging them into the system and providing attentive resolution.
• Build and maintain strong relationships with customers and internal teams to support seamless service delivery.
• Maintain database accuracy by keeping systems current so that the right information is readily available to all stakeholders.
• Participate in training sessions across various departments to broaden skills and contribute value across multiple functions.

Skills and Attributes Required

• Strong attention to detail to guarantee precise handling of orders and information.
• Excellent interpersonal skills with an enthusiasm for teamwork and customer interaction.
• Ability to remain calm and solution-focused when working under pressure or handling complex issues.
• Clear and effective communication skills across phone, email, and meetings.
• Organizational ability to juggle multiple tasks without letting details slip.
• Proficiency with Microsoft Office and quick aptitude for learning new software systems.

Employee Benefits and Culture

• Access to employee assistance programs and ongoing wellbeing initiatives to support mental health and work-life balance.
• Family-focused policies, including enhanced maternity and paternity pay to support life stages.
• Discounts on products as part of employee perks.
• Pension schemes with employer contributions to secure your financial future.
• An inclusive and welcoming team culture that values every member for their individuality.

Inclusion and Accessibility

We are committed to creating an accessible recruitment process and encourage applicants from all backgrounds. If you require interview accommodations, please contact our recruitment team to arrange support.