Customer Service Representative

Role Overview

Join our airport-based team as a Customer Service Associate, delivering a warm and helpful atmosphere for travelers at rental locations.

Responsibilities

• Welcome and greet customers promptly and courteously.
• Manage and organize customer queues efficiently to maintain smooth flow.
• Guide customers to appropriate facilities and answer their questions professionally.
• Maintain a positive travel experience through attentive and excellent customer service.

Qualifications and Skills

• Possession of a valid driver's license is mandatory.
• Basic proficiency with computer operations is required.
• Capability to work outdoors and sustain standing or walking for extended durations.
• Ability to safely operate a variety of vehicles.
• Flexibility to work varied shifts as needed.
• Previous retail or direct customer service experience is advantageous but not compulsory.

Benefits and Perks

• Comprehensive on-the-job training provided.
• Paid time off available to support work-life balance.
• Medical and dental insurance coverage.
• Access to flexible spending accounts to manage healthcare expenses.
• Participation in a 401(k) retirement savings plan.
• Employee discounts on vehicle rentals and purchases.
• Note: Specific perks may differ depending on employment status and location.

Additional Information

This role requires physical presence at the airport location; remote work options are not offered. Success in this position depends on strong teamwork, a dedication to customer-focused service, and fostering a positive work environment.