Customer Service Representative - Noel Leeming, Lyall Bay

Company Overview

Noel Leeming stands as New Zealand's foremost retailer of electronics and appliances, operating stores nationwide. Being part of The Warehouse Group, employees join not just the Noel Leeming brand but also benefit from a larger network encompassing three prominent brands, offering extensive avenues for career advancement and connections.

Role Summary

This role entails delivering exceptional customer service by assisting customers through in-store interactions and supporting various administrative and sales processes. The working schedule is Monday to Friday, 8.5 hours each day, based at the Lyall Bay location in Wellington.

Responsibilities

• Provide assistance to customers at the counter regarding payment options, including hire purchase plans and credit applications.
• Respond to inquiries about service repairs and product sales, ensuring customers receive accurate and timely information.
• Proactively identify and address customer issues to guarantee satisfaction.
• Carry out administrative duties as required to support store operations.

Candidate Profile

The ideal candidate demonstrates strong interpersonal abilities and remains composed under pressure, effectively navigating challenging customer interactions. Competence in telephone communication and written/verbal skills is essential. A willingness and aptitude to quickly master computer systems and a genuine enthusiasm for technology are necessary to excel in this role. Being a collaborative team member dedicated to creating outstanding customer experiences is crucial.

Qualifications and Requirements

• Experience in retail, hospitality, or a client-facing position.
• Excellent communication skills, both verbal and written.
• A positive, proactive mindset.
• Physical capability to perform tasks including heavy lifting, ladder use, and prolonged standing.
• Passion for supporting customers and working harmoniously within a team.
• Familiarity with point of sale (POS) systems is advantageous.
• Strong interest in technology products and services.

Additional Benefits

• Access to the Team Card providing discounts across The Warehouse Group brands.
• Here for Good Leave: one paid day annually to volunteer within the community.
• Birthday Leave: a paid day off each year for celebrating one's birthday.
• Confidential counseling services through Benestar.
• Opportunities for internal career advancement within the group.
• Other perks and benefits to enhance the employment experience.