Customer Service Representative

About Noel Leeming

Noel Leeming stands as New Zealand's foremost retailer in electronics and appliances, boasting stores nationwide. As an integral part of The Warehouse Group, employees join not just the Noel Leeming brand but also a large network across three prominent brands, offering substantial opportunities for personal and professional growth.

Role Overview

This position involves providing comprehensive support through expert advice, service, and delivery related to a broad range of products. The Customer Service Representative plays a crucial role in ensuring customers receive optimal service and solutions tailored to their needs.

Working Hours

• Wednesday to Sunday, from 8:30 AM to 5:30 PM

Key Responsibilities

• Assist customers at the service counter, addressing queries related to payments including hire purchases and credit applications.
• Manage inquiries regarding service repairs and sales.
• Proactively engage with and resolve customer concerns effectively.
• Support various administrative duties essential to store operations.

Candidate Profile

The ideal candidate is an individual who thrives on problem-solving and enjoys facing challenges. Exceptional interpersonal skills are necessary to maintain composure and communicate effectively under pressure. The role requires making customer calls and handling administrative responsibilities, thereby demanding a pleasant phone demeanor and strong written and verbal communication skills. A quick aptitude for learning computer systems combined with a genuine enthusiasm for technology is essential. Above all, being a committed team player passionate about delivering memorable customer experiences is key.

Qualifications and Abilities

• Proven background in retail, hospitality, or any customer-facing environment.
• Outstanding communication skills.
• A positive and proactive attitude.
• Physical capability to perform tasks that include heavy lifting, ladder climbing, and prolonged periods on foot.
• Dedication to assisting customers and collaborating effectively with team members.
• Experience with point of sale (POS) systems is considered advantageous.
• Demonstrated interest in technology products and services.

Additional Benefits

• Team Card offering significant discounts across The Warehouse Group brands.
• Here for Good Leave: one paid leave day annually to contribute to community volunteer activities.
• Birthday Leave: a paid day off each year for personal celebration.
• Access to confidential counseling and advice via Benestar.
• Opportunities for career advancement within the organization.
• Further perks and benefits enhancing employee experience.