Customer Service Representative Lead

Job Overview

The Customer Service Representative (CSR) Lead will oversee the cleanliness and sanitation of designated areas, providing direction to custodial personnel as necessary.

Key Responsibilities

• Carry out janitorial duties according to assigned schedules.
• Offer guidance and support to custodial staff under the direction of the Custodial Supervisor.
• Assist with staff scheduling and training initiatives.
• Operate motorized cleaning machinery.
• Manage inventory, maintenance, and repair of equipment.
• Organize necessary cleaning and repair activities.
• Maintain daily cleanliness of assigned spaces.
• Track and maintain supply inventory.
• Support purchasing processes for cleaning supplies and tools.
• Carry out quality control, service, and safety checks.
• Report hazardous conditions and incidents to supervisors promptly.
• Address employee and customer issues by reporting to supervisors.
• Ensure employees comply with personal protective equipment protocols and supply usage.
• Identify and correct at-risk behaviors, informing supervisors accordingly.
• Propose improvements for operational effectiveness.

Qualifications

• High school diploma or GED is required.
• 1 to 2 years of relevant experience preferred.
• CPR/AED/First Aid certification required.
• Valid driver’s license may be necessary.
• Completion of all safety and task-specific training certifications.
• Forklift certification may be required.

Skills and Knowledge

• Ability to comprehend and follow instructions, manuals, and procedures.
• Strong verbal and written communication skills.
• Understanding of cleaning techniques, equipment maintenance, and chemical safety.
• Willingness to share cleaning knowledge with the team.

Physical Requirements and Work Environment

• Ability to sit, talk, and listen regularly during work.
• Must be capable of lifting and moving objects weighing up to 35 pounds.

Schedule and Compensation

• Work hours: 10:00 pm to 6:30 am, Thursday through Monday.
• Pay rate: $17 to $18 per hour.

Benefits and Equal Opportunity

Comprehensive benefit plans are available for employees. The company is committed to equal employment opportunities irrespective of race, gender, color, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, veteran status, or any other legally protected category.