Customer Service Representative

Overview

Emirates NBD Group is dedicated to advancing UAE Government initiatives aimed at empowering nationals by fostering a forward-thinking, supportive workplace that welcomes young UAE talents to contribute to the nation's progress.

Role Summary

The Inbound Customer Service Associate will be a vital member of the contact center, managing incoming calls, responding to inquiries, and delivering precise information about banking products and services. This role demands professionalism, thoroughness, and a persistent focus on exceptional customer service.

Key Responsibilities

• Promptly and professionally respond to incoming customer calls.
• Communicate clearly and accurately regarding banking products and services.
• Effectively handle customer questions, requests, and complaints.
• Record and direct service requests to relevant departments.
• Adhere to company guidelines, data protection, and security protocols.

Requirements

• UAE National with a Family Book.
• Position based in Ras Al Khaimah.
• Bachelor's degree in any discipline.
• Fluency in English communication, both verbal and written.
• Strong analytical and problem-solving capabilities.
• Ability to perform well under pressure.
• Positive mindset and willingness to learn.
• Flexibility to work rotational shifts and weekends.

Benefits

• Competitive remuneration package.
• Performance-based incentives linked to KPIs.
• Comprehensive health insurance coverage.
• Opportunities for career advancement.
• Access to employees' exclusive benefits within ENBD.