Customer Service Representative - BNT Tauranga

About Bapcor New Zealand

Bapcor New Zealand is a part of the prominent Bapcor Group, a leading Asia Pacific organization specializing in automotive aftermarket parts, equipment, and solutions. Operating a nationwide network in New Zealand with trusted brands such as BNT, Autolign, HCB, NZ Brake Co, Precision Equipment New Zealand, and JAS, Bapcor delivers an extensive portfolio of automotive parts. The company is purpose-driven, emphasizing strong customer relationships and community support, with a commitment to knowing customer needs proactively. The New Zealand division plays an essential role in local and regional business excellence within a broader network of over 1,000 locations and 5,000 employees across Australia, New Zealand, and Thailand.

Bapcor is focused on fostering a safe, inclusive workplace that enables employees to excel, guided by core values: Doing the right thing, Being in it together, Giving a damn, and Getting it done.

Role Overview

We are seeking a passionate Customer Service Representative to join our Tauranga team. This position involves delivering exemplary service by assisting trade customers both in-person and by phone, helping them identify suitable vehicle parts and solutions. The role also requires managing order picking, packing, and processing efficiently while actively identifying opportunities to upsell or suggest complementary products. Building and maintaining strong customer relationships is crucial.

This is a full-time position working Monday to Friday, 8 am to 5 pm, with alternating Saturday mornings.

Key Responsibilities

• Assist trade customers at the counter and via telephone
• Guide customers to select appropriate vehicle parts and solutions
• Accurately pick, pack, and process customer orders
• Identify chances to upsell and suggest related products
• Develop and maintain strong relationships with loyal customers

Qualifications and Skills

• Prior experience in customer service; automotive or trade industry background is highly desirable
• Proficiency with computers; basic Excel skills are preferred
• Genuine interest and enthusiasm for cars or automotive parts
• Excellent communication skills coupled with a positive and proactive attitude
• Ability to thrive in a dynamic, fast-paced environment while maintaining accuracy
• Team-oriented mindset with willingness to collaborate and support colleagues

Additional Information and Benefits

• Annual birthday leave
• One paid day annually dedicated to volunteering
• Complimentary breakfast every morning
• Competitive base salary plus performance incentives
• Substantial discounts on company products
• Flat organizational structure offering opportunities to work alongside senior leadership
• Career advancement possibilities within Bapcor’s operations across New Zealand, Australia, and Southeast Asia

Bapcor champions an inclusive and unbiased recruitment process, welcoming applicants across all ages, cultures, gender identities, abilities, and backgrounds. Reasonable accommodations during application are available upon request.