Customer Service Representative - BNT Levin

About Bapcor Limited

Bapcor Ltd is a leading automotive aftermarket provider in the Asia Pacific region, offering one of the largest selections of car parts globally through brands such as Burson, Autobarn, Midas, Truckline, Premier Auto Trade, and Baxters. The Melbourne-based corporate team plays a vital role in guiding the company’s overall strategy, supporting a dynamic and purpose-driven organisation with over 5,000 team members spread across Australia, New Zealand, and Thailand. The company values inclusivity, safety, and passion for customers and products guided by principles of doing the right thing, teamwork, care, and delivery.

Role Overview

We are seeking a dedicated Customer Service Representative for our BNT outlet in Levin. This full-time position from Monday to Friday (8 am to 5 pm) includes alternate Saturday mornings. The role is suited for an individual with excellent service skills, a full New Zealand driver’s license, and enthusiasm for automotive parts.

Key Responsibilities

• Engage with trade customers both face-to-face at the counter and via telephone.
• Assist customers in identifying and selecting appropriate vehicle parts and solutions.
• Efficiently pick, pack, and process orders with accuracy.
• Identify opportunities to upsell and suggest complementary products.
• Build and maintain strong relationships with regular customers.

Candidate Profile

• Experience in customer service is necessary; familiarity with the automotive or trade sector is highly valued.
• Basic proficiency with computers; skills using Excel are advantageous.
• A genuine interest in vehicles or automotive components.
• Excellent communication skills paired with a proactive and positive mindset.
• Capability to perform accurately in a high-paced work environment.
• A team-oriented approach with willingness to support colleagues.

Additional Benefits

• Annual birthday leave.
• One paid volunteer day each year.
• Complimentary breakfast each morning.
• Competitive salary plus performance incentives.
• Exclusive discounts on company products.
• Flat organizational structure encouraging interaction with senior leaders.
• Opportunities for advancement within Bapcor’s extensive network across New Zealand, Australia, and Southeast Asia.

Equal Opportunity and Accessibility

Bapcor fosters an inclusive workplace welcoming applications regardless of age, cultural background, gender identity, abilities, or other characteristics. The recruitment process is designed to be fair and bias-free. Reasonable accommodations are available for applicants who request them during the application process.