Customer Service Representative - BNT Blenheim

About Bapcor New Zealand

Bapcor New Zealand is part of the larger Bapcor Group, a leading provider across Asia Pacific of automotive aftermarket parts, equipment, services, and solutions. Operating a national network of well-known brands such as BNT, Autolign, HCB, NZ Brake Co, Precision Equipment New Zealand, and JAS, Bapcor offers one of the most extensive ranges of automotive parts in the market.

More than just an automotive business, Bapcor is a purpose-driven organization focused on its people and the crucial role it plays in supporting customers and communities. The New Zealand team plays a vital part in both local excellence and the broader regional strategy.

The company employs over 5,000 people across more than 1,000 locations in Australia, New Zealand, and Thailand, cultivating a safe and inclusive workplace where employees can excel.

Core values driving Bapcor include:

• Acting with integrity
• Collaborating as a team
• Showing genuine care
• Delivering on commitments

Role Overview

We are seeking a customer service expert with excellent communication skills, a full New Zealand driver’s license, and a passion for automotive parts. This full-time position involves working Monday to Friday from 8 am to 5 pm, plus alternate Saturday mornings.

Key Responsibilities

• Assist trade customers both at the counter and via telephone
• Guide customers in selecting appropriate vehicle parts and solutions
• Accurately pick, pack, and process customer orders
• Identify opportunities to upsell or suggest complementary products
• Establish and maintain strong relationships with regular customers

Candidate Profile

• Experience in customer service, with preference for automotive or trade industry backgrounds
• Competent with computers; familiarity with Excel is a plus
• Passionate about cars or automotive parts
• Excellent communication paired with a positive, proactive attitude
• Capable of maintaining accuracy while working in a fast-paced setting
• Team-oriented mindset with a willingness to assist where needed

Benefits and Additional Information

• Birthday leave annually
• One paid volunteer day per year
• Complimentary breakfast each morning
• Competitive pay plus performance incentives
• Substantial discounts on company products
• Work closely with senior leadership in a flat organizational structure
• Opportunities for career development with Bapcor’s presence across New Zealand, Australia, and Southeast Asia

Bapcor values diversity and inclusion and encourages candidates from all backgrounds, ages, abilities, genders, and cultures to apply. The recruitment process is designed to be fair, unbiased, and accessible. Reasonable accommodations are available upon request during application.