Customer Service Representative

About the Company

MANGATRAI PEARLS & JEWELLERS BY NILAY GUPTA is a premium jewelry brand specializing in high-quality pearls and exquisite jewelry pieces. The company prides itself on offering personalized service, meticulous attention to detail, and a sophisticated in-store atmosphere. Employees collaborate closely with clients to select pieces tailored to their preferences, occasions, and budgets, fostering durable customer relationships based on professionalism, integrity, and expert product knowledge.

Role Overview

• Warmly greet and welcome customers upon their arrival at the store.
• Discern customer needs and jewelry tastes effectively.
• Navigate customers to the correct counter or jewellery section as per their interests.
• Provide continual support throughout the customer’s shopping journey.
• Work in coordination with sales executives to facilitate a seamless purchasing process.
• Deliver basic product details and respond to store-related inquiries.
• Ensure a comfortable, respectful, and attentive experience for all visitors.
• Maintain an orderly, polished, and inviting store environment.

Candidate Requirements

• Strong communication and interpersonal capabilities.
• Confident demeanor coupled with a friendly, well-groomed appearance.
• A dedicated customer-focused mindset.
• Quickly and accurately grasp customer requirements.
• Previous customer service, hospitality, retail, or jewelry sector experience is advantageous but not mandatory.
• Welcomes applications from fresh graduates with the right attitude.