Customer Service Representative
Riyadh, Riyadh Province, Saudi Arabia · Full Time
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- Experience
- 1+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 2 days ago
- Work mode
- In office
- Eligibility
- Applicants must be Saudi nationals.
- Resume
- Required to apply
Where you'll work
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Job description
About the Role
We seek a dedicated Customer Service Representative to manage maintenance requests efficiently within the framework of the ministry's approved guidelines. This full-time position, based in Riyadh, Saudi Arabia, requires interaction primarily on-site.
Key Responsibilities
- Receive maintenance requests and document them accurately.
- Dispatch requests to the appropriate team or department for resolution.
- Monitor and ensure completion of maintenance requests through follow-up.
- Keep customers informed and supported throughout the maintenance process.
- Maintain compliance with established policies and protocols.
Requirements
- At least one year of experience in customer service roles.
- Preference for candidates with prior experience handling maintenance requests and follow-ups.
- Ability to remain patient and effective under pressure.
- Strong communication skills coupled with diligent follow-up abilities.
- Applicants must be Saudi nationals.
How they work
Communication
Attention to Detail
Customer Focus
Emotional Intelligence
Stress Management