Customer Service Representative

Job Overview

Join Sharaf DG as a Customer Service Representative in Dubai, where you'll be integral in promoting and selling tailored Etisalat plans to various types of clients including businesses, government entities, and Emirati customers. This role demands attentive customer interaction, problem solving, and effective communication skills.

Responsibilities

• Market and sell Etisalat packages designed for businesses, institutions, government agencies, and Emiratis.
• Offer thorough explanations of plan features, benefits, and pricing to prospective clients.
• Spot opportunities for increasing revenue through upselling and cross-selling initiatives.
• Provide outstanding customer support by promptly addressing and resolving concerns.
• Maintain a consistently positive, empathetic, and professional demeanor with all customers.
• Develop enduring trust and rapport through open dialogue with customer accounts.
• Manage complaints by delivering suitable solutions within stipulated time frames.
• Evaluate customer requirements to ensure their satisfaction with services offered.
• Adhere strictly to established communication protocols and organizational policies.
• Exceed expectations by engaging customers actively and responding swiftly to inquiries.
• Identify trends in customer calls and report them to the team leader.
• Master comprehensive knowledge of company products to respond accurately to questions.
• Maintain accurate logs of customer interactions, transactions, feedback, and complaints.
• Provide feedback aimed at improving the customer service procedures.

Qualifications and Skills

• At least one year of experience in Call Center, Customer Care, or Front Desk roles.
• Mandatory Graduate or Diploma qualification.
• Age below 30 years.
• Proficient communication skills both verbally and in writing.
• Capable team player with strong listening abilities.
• Efficient multitasking and problem-solving skills.
• Competent in computer usage relevant to the role.