Cashier

Job Overview

The Cashier role entails delivering outstanding customer service while managing precise and regulation-compliant cashier operations. This position covers addressing customer inquiries, processing billing, handling returns and warranty-related matters, and executing financial transactions aligned with company policies. The goal is to facilitate smooth store workflows, ensure customer satisfaction, maintain financial accuracy, and prevent losses.

Key Responsibilities

• Conduct POS transaction processing and issue customer receipts.
• Handle various payment methods with precision.
• Maintain zero discrepancies in cash and perform daily cash reconciliations.
• Prepare bank deposits and end-of-day Z-out reports.
• Organize and oversee the cash counter effectively.
• Welcome and assist customers courteously and professionally.
• Provide customers with accurate product details, promotional offers, and company policies.
• Address customer complaints, process returns, exchanges, and warranty claims efficiently.
• Manage customer queues to ensure prompt service.
• Follow up on repair and return cases proactively.
• Ensure all POS equipment is functioning correctly and report any issues.
• Adhere strictly to Standard Operating Procedures (SOPs), financial controls, and safety guidelines.
• Report suspicious activities or system malfunctions immediately.
• Dispatch warranty-related items within the agreed turnaround time.
• Track and follow up on supplier returns to resolution.
• Process returns in compliance with company policies.

Requirements

• Possess 1 to 3 years of experience in cashiering or customer service, preferably in a retail environment.
• Completed high school or holds a diploma; graduates are favored.
• Strong communication skills in Arabic and English are advantageous.
• Familiarity with POS systems and basic proficiency in MS Excel.
• Detail-oriented with a strong commitment to customer satisfaction.