Customer Service Representative

Role Summary

The Customer Service Representative (CSR) at Funblock plays a vital role in ensuring exceptional service by assisting customers across various activity areas such as POS, Ball Pool, Seed Pit, and soft play zones. The CSR is responsible for maintaining high standards of safety, hygiene, and operational procedures, thereby embodying the brand's values and delivering a satisfactory experience to all guests.

Primary Responsibilities

• Offer assistance and support to customers in multiple activity zones including Point of Sale (POS), Ball Pool, Seed Pit, and soft play areas.
• Adhere strictly to Standard Operating Procedures (SOPs) and uphold service quality benchmarks consistently.
• Manage cashier operations and oversee accurate stock handling processes.
• Ensure the store environment is clean and hygienic at all times.
• Maintain proper personal grooming and exhibit courteous and professional behavior when interacting with guests.
• Handle customer engagements effectively across floor, POS, rides, and play areas to prevent complaints.
• Facilitate smooth coordination and clear communication with team members to support operational efficiency.
• Acquire comprehensive knowledge of all operational SOPs related to the job.
• Act as a brand ambassador promoting the organization's values and ensuring customer satisfaction.
• Provide a secure and trouble-free environment for all customers visiting the facility.

Educational Qualifications

Candidates who have completed 12th grade (PUC/HSC) or hold any graduate degree in any discipline are preferred.

Essential Skills

The ideal candidate should possess excellent communication abilities alongside a friendly and active personality to engage positively with customers.