Customer Service Representative

Role Overview

ClickForge is seeking motivated Customer Service Representatives to join our international support team based in Jaipur, Rajasthan. This full-time position involves rotating shifts, including night hours, and is suitable for fresh graduates, trainees, or those with up to six months experience in global customer support, particularly voice-centric roles.

Responsibilities

• Engage with customers through inbound and outbound calls to address their needs.
• Handle customer queries via email and live chat platforms efficiently.
• Deliver precise details about our products, services, and procedures.
• Resolve complaints and concerns courteously to maintain customer satisfaction.
• Document interactions and outcomes meticulously for record-keeping purposes.
• Simultaneously manage multiple customer conversations and tasks effectively.
• Work collaboratively with internal departments to ensure prompt issue resolution.
• Achieve set targets for quality, productivity, and customer satisfaction metrics.
• Adhere consistently to organizational policies, procedural guidelines, and service quality standards.

Candidate Profile

• Holds a Bachelor’s or Master’s degree in B.Sc., M.Sc., BCA, MCA, or B.Tech.
• Freshers or candidates with up to six months of experience in international customer service or telecalling processes are encouraged to apply.
• Ability to join immediately is preferred.

Required Skills

• Fluent verbal and written English communication skills.
• Strong customer service mindset with excellent interpersonal skills.
• Capability to manage email, chat, and voice-based support channels competently.
• Effective multitasking and time management skills.
• Proficient in problem-solving and active listening techniques.
• Basic knowledge of computers and familiarity with MS Office applications.
• Ability to work autonomously as well as collaboratively in teams.
• Willingness to work night shifts in a fast-moving work environment.

Benefits

• Competitive remuneration package reflecting the industry standards.
• Exposure to international process operations.
• Access to professional training and opportunities for career advancement.
• A supportive and cooperative workplace culture.
• Growth opportunities tied to performance achievements.
• Employee engagement initiatives and reward programs.