Customer Service Representative

About the Role

Begin your career with us as a Customer Service Representative (CSR), where you'll develop essential skills in problem-solving, communication, and service delivery. This role includes the opportunity to obtain Government Security Clearance, enabling you to support important clients across Australia.

Your Career Path at Datacom

At Datacom, we provide more than just employment; you gain practical experience within our customer contact centre while working towards a Certificate III in IT. We offer diverse career development prospects, including routes into Customer Experience leadership, Quality and Knowledge Management, and Workforce Management through our award-winning internal leadership academy, including paths into technology roles. Your professional growth starts here.

Key Qualifications and Requirements

• Excellent attention to detail
• Patience and empathetic approach
• Strong team collaboration and communication skills
• Dependability and punctuality
• Basic computer literacy, including typing speed of at least 20 words per minute
• Eligibility for security clearance (applicants must be Australian citizens)

Working Hours and Conditions

Our operations run Monday through Friday from 7:00 AM to 7:30 PM on a rotating roster with an average of 37.5 working hours per week distributed over five days. Rosters are provided two weeks in advance.

Why Choose Datacom?

Datacom stands as one of the largest providers of IT professional services in Australia and New Zealand while maintaining a vibrant, agile environment reminiscent of a smaller company. The unique culture and dynamic energy are driven by our people—qualities you'll experience from your first interaction with us. We are committed to offering meaningful work, genuine opportunities for career advancement, and ongoing training and development.