Customer Service Officer

About AMA Group Ltd

AMA Group is a prominent leader in the collision repair sector within Australia and New Zealand, delivering comprehensive services ranging from collision repairs and parts supply to consumables and end-of-life vehicle recycling. With an expansive network of over 140 locations and a team exceeding 3,200 professionals, AMA Group specializes in vehicle repairs of varying complexity, catering to insured, private, and commercial clients alike.

Position Overview

We are seeking an enthusiastic and customer-oriented Customer Service Officer for a permanent full-time role at our Gemini Mitchell site. The position involves providing administrative support to staff and management while keeping customers informed about the status of their vehicle repairs. Comprehensive training will be provided to ensure success in this role.

Work Schedule & Details

• Permanent employment
• Monday to Friday, 40 hours weekly
• Working hours: 8:00 AM to 4:30 PM
• Provided training for the role

Core Responsibilities

• Create and maintain a welcoming, customer-focused environment
• Greet arriving customers and assist with their questions
• Provide updates to customers regarding repair progress and expected completion dates
• Follow up with customers to confirm satisfaction with AMA Group services
• Handle phone and email communications effectively
• Assist management with inventory oversight, including parts, paint, and consumables
• Coordinate with insurance providers about claims and repair processes

Candidate Profile

• Demonstrated experience in customer service roles
• Highly professional demeanor with strong relationship-building capabilities
• Proficient with systems and computers
• Exceptional written and verbal communication skills
• Ability to meet deadlines consistently
• Works well independently and collaboratively in a team environment

Employee Benefits

• Reward and recognition programs
• Opportunities for career advancement and training
• Referral bonuses for recommending qualified candidates
• Discounts on parts and tools
• Supplied uniforms
• Access to 24/7 professional counselling for employees and immediate family members

Equal Opportunity Statement

AMA Group values its people as the cornerstone of its success and is committed to fostering a diverse and inclusive workplace. Applications from all qualified individuals will be evaluated without regard to gender identity or expression, age, religion, national origin, disability, or sexual orientation. We believe in empowering individuals to grow their talents and careers within our team.