Customer Service Manager

Role Overview

As a Customer Service Manager with Walmart Canada in New Glasgow, Nova Scotia, you will lead front-end operations to ensure outstanding customer service and a positive shopping environment, while supporting loyalty and operational compliance within a dynamic retail setting. This leadership position requires effective management of daily store activities focused on safety, customer satisfaction, team development, and adherence to company policies.

Key Responsibilities

• Enforce safe work practices and compliance with emergency protocols, including correct lifting methods, cleanliness, theft prevention, and evacuation procedures.
• Resolve customer and team concerns professionally to sustain a positive front-end experience.
• Supervise front-end staffing, coordinate breaks, and support various registers to maintain smooth customer flow.
• Conduct associate training on company systems, procedures, scanning accuracy, productivity targets, and safety guidelines.
• Oversee purchases, returns, exchanges, ensuring all transactions meet company standards and authorizations.
• Maintain the proper function of Electronic Article Surveillance (EAS) systems and related loss prevention procedures.
• Manage cash operations including preparing registers for opening and closing, supporting cashiers with change, monitoring cash levels, and completing register accuracy audits.
• Promote company initiatives, such as credit services, protection plans, charity drives, and discounts for customers and associates.
• Be flexible to work various shifts including evenings, weekends, and holidays to meet business demands.

Challenges

• Handle high task volume in a fast-paced, overnight or extended hour environment by effectively managing energy and prioritizing tasks.
• Carry out physically demanding duties including standing for long periods, lifting inventory up to 50 lbs, and completing repetitive stocking and zoning tasks consistently to maintain store standards.

Benefits of Working Here

• Experience an energetic, fast-moving workplace with daily dynamic challenges.
• Receive recognition and appreciation for your contributions.
• Access opportunities for career advancement and skill building.
• Make a meaningful impact by assisting customers in saving money and enhancing their lives.
• The starting wage for this role is $17.70 per hour.

Minimum Qualifications

• At least 16 years of age or older.

Additional Information

The primary work location is 713 Westville Rd, New Glasgow, NS B2H 2J6, Canada. Walmart provides accommodations for applicants with disabilities as required by law. Candidates may be evaluated using AI-driven tools for screening and interview support as stated in Walmart Canada's privacy policies.