Customer Service Manager

Role Overview

This role is central to our expanding global organization, putting you in charge of all aspects of your centre’s operations as though it were your own business. You will have comprehensive responsibility for managing everything on site, tackling challenges head-on, providing guided tours to potential customers, upselling to current clients, and most critically, ensuring every customer experience is so exceptional that they become promoters of you, your team, and the larger company.

What We Offer

• A stimulating and fulfilling career path.
• Thorough onboarding training coupled with excellent continued learning and development opportunities.
• Strong prospects for promotion within the organization.
• Attractive, achievable performance incentives and work hours conducive to a balanced lifestyle.
• A broad array of flexible, customized workplace benefits supporting mental, physical, and financial wellness.

Candidate Profile

Experience leading a small, tightly-knit team towards meeting targets is beneficial. Previous management of a flexible workspace centre is advantageous, although running customer-focused venues like a retail store or restaurant is also relevant. Beyond tangible skills, the ideal candidate must possess passion, initiative, accountability, and perseverance:

• Passion: Dedicated to caring for a diverse range of prospects, customers, and guests, bringing positivity into every workday.
• Drive: Strong personal and team motivation that pushes to achieve desired outcomes before resting.
• Resilience: Persistent focus on business goals despite any challenges encountered.

You will be instrumental in constantly upholding the highest service standards and ensuring the workspace is maintained to the best possible level.

About the Company

With nearly 4,000 technologically advanced, sustainable, and inspiring centres worldwide, we hold a leadership position four times larger than our closest competitor and continue rapid expansion. Around 80% of Fortune 500 companies utilize our services, with ambitious plans to grow to over 30,000 centres in the coming decade, offering exceptional career development opportunities. Many senior leaders have climbed the ranks from centre-level roles.

We prioritize sustainability by reducing commuting carbon emissions through encouraging alternative transportation methods and investing in advanced infrastructure, reinforcing our commitment to carbon neutrality.

Join Us

If you are ready to contribute to helping millions have an excellent workday, apply now to become part of our journey.