Customer Service Executive

Job Overview

We are looking for a Customer Service Executive to efficiently manage administrative processes related to customer parts ordering. This role supports internal teams across the Makino Asia Group as well as markets in ASEAN, the US, EU, and globally. You will coordinate activities involving vendors, supply chain management, and internal engineering teams to ensure accurate order fulfilment and adherence to technical specifications.

Key Responsibilities

• Achieve sales targets for spare parts (SPC) to align with business goals and company expansion.
• Execute the typical duties of a customer service coordinator in an order desk environment effectively.
• Strictly follow Makino’s Quality, Environment, Health and Safety (QEHS) policies and processes to maintain high quality standards.
• Improve spare parts procedures from quotation through to ordering and shipment, optimizing price, response time, and delivery lead time.
• Support spare parts pricing management and deliver quotation, purchasing, sales, and shipment reports on a weekly and monthly basis.
• Ensure accurate and timely system updates for all parts movements and maintain adequate safety stock levels.
• Maintain thorough documentation and filing of all spare parts sales activities according to ISO requirements.
• Coordinate with the Finance department regarding payment processing, shipments, and Post Goods Issue (PGI) activities.
• Share knowledge with colleagues to help build a knowledge repository and foster a learning culture.
• Provide mentorship and guidance to junior service coordinators.

Candidate Requirements

• Diploma or Degree in Business Administration, Supply Chain Management, or related field.
• At least 3 years of experience in data entry and order processing tasks.
• Strong computer proficiency and administrative capabilities.
• Experience working with freight forwarding procedures and concepts.
• Quick learner who can adapt efficiently to a dynamic work environment.
• Self-driven and capable of working independently.
• Experience with SAP systems is highly desirable and will be considered a top priority.
• Ability to comprehend technical drawings and specifications is advantageous.
• Ability to thrive in a fast-paced, challenging work environment.
• Fluent in English; knowledge of Chinese language is a plus.
• Excellent communication skills that promote clarity and effectiveness.