Customer Service Associate

Job Overview

As a Customer Service Associate at Hertz, you will engage with customers to deliver exceptional service by assisting them courteously and efficiently throughout their rental experience. Responsibilities span greeting and aiding customers during vehicle returns, rental processing at the counter, addressing inquiries, providing directions, and ensuring a smooth departure from the rental car facility.

Compensation and Benefits

• Starting hourly wage of $15.00 plus commission opportunities.
• On Target Earnings potential beginning at 2%, with monthly bonus plans.
• Eligible for bonuses up to 12%.
• Access to comprehensive benefits including medical, dental, and vision coverage.
• Base-rate rental discounts up to 40% on standard Hertz vehicles.
• Company-paid basic life insurance equal to your annual salary.
• Retirement savings plans with employer matching contributions.
• Paid parental leave and adoption assistance.
• Employee support programs including assistance and educational reimbursements.
• Voluntary insurance options such as pet, legal/identity theft, and critical illness coverages.
• Perks including theme park tickets, gym discounts, and more.

Responsibilities

• Deliver world-class customer service by managing rental and return processes aligned with Hertz policies.
• Greet customers warmly and maintain a professional appearance and demeanor.
• Ensure vehicles are clean and safe before customer handoff.
• Address and resolve customer concerns promptly and take ownership of their service experience.
• Contribute actively to a team-oriented environment and help achieve collective goals.
• Promote and uphold brand loyalty through superior service and sales techniques.
• Offer additional products based on customer needs and preferences.
• Prepare rental and return documentation accurately and completely.
• Assess customer eligibility per rental guidelines.
• Provide useful local information such as directions, maps, and services.
• Review rental rates, service charges, and return details with customers to ensure clarity.
• Manage phone inquiries courteously and efficiently.
• Assist in queue management to minimize wait times and streamline customer flow.

Skills and Qualifications

• Strong passion for customer service with meticulous attention to detail.
• Self-driven to meet and exceed performance targets.
• Proficient computer skills including typing and navigating multiple systems simultaneously.
• Fluency in English, both written and verbal; multilingual candidates are welcomed.
• Ability to multitask in a fast-paced environment.
• Excellent organization and time management capabilities.
• Professional demeanor with strong interpersonal skills.
• Experience working effectively in team settings.
• Customer-centric approach with experience in front-facing roles.

Additional Requirements

• Willingness to work flexible schedules including weekends, holidays, and overtime.
• Ability to work outdoors in all weather conditions.
• Capability to stand for extended periods.

About Hertz

Hertz operates globally with multiple brands in numerous locations worldwide. It is a leading vehicle rental company known for its recognizable brand and commitment to customer service excellence.

Equal Employment Opportunity

Hertz is committed to diversity and inclusion, welcoming applicants from all backgrounds and ensuring equal opportunities for employment and advancement. We encourage individuals with unique experiences and skills to apply. We are proud to be an equal opportunity employer, including for veterans and individuals with disabilities.