Customer Service Associate - Entry Level
Thane, Maharashtra, India · Full Time
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- Experience
- Any
- Salary
- INR 247,000 – INR 345,000 / year
- Openings
- 20
- Posted
- 5 days ago
- Work mode
- In office
- Eligibility
- Applicants must be based in Thane; no experience required.
- Resume
- Required to apply
Where you'll work
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Job description
Job Overview
This role involves promptly managing incoming customer communications through calls, chats, and emails to ensure efficient resolution of inquiries. You'll handle customer issues, process orders and returns, and document all interactions accurately in computer logs. When faced with complex cases, you are expected to escalate these to advanced departments for further assistance.
Candidate Eligibility
Applicants must be residents of Thane. No prior experience is necessary to qualify for this role.
Remuneration and Benefits
The annual salary ranges between INR 247,000 and INR 345,000. Additionally, life insurance coverage is provided as a benefit.
Required Skills
Proficiency in MS Office applications, particularly MS Excel, is necessary for successful performance in this position.
About the Employer
Cogent is a leading Indian customer experience management solutions provider committed to transforming business interactions digitally. Since its establishment in 2004, the company has focused on delivering tailored digital strategies such as automation, analytics, and AI/ML innovations to enhance customer relationships and provide competitive advantages.