Customer Service Agent

About EZ Living Furniture

Founded in Galway in 1998, EZ Living Furniture is a family-operated Irish retail business serving customers nationwide. We are Ireland's largest independent furniture retailer with over 350 employees, providing both in-store and online shopping with nationwide delivery.

Role Overview

We are seeking Customer Service Agents to join our team based in Galway city. This role centers on delivering exceptional customer support through problem solving and providing assistance via phone and email. The ideal candidate will be proactive and dedicated to offering excellent service beyond basic expectations.

Candidate Profile

• Pleasant and professional telephone demeanor.
• Strong communication and interpersonal skills.
• Ability to manage time effectively and prioritize tasks.
• Basic computer skills; comprehensive training on our IT systems will be provided.
• Dependable and committed to the role.
• Highly organized with exceptional attention to detail.

Core Responsibilities

• Deliver outstanding telephone support at first customer contact, efficiently handling inquiries, requests, and ensuring issues are resolved satisfactorily.
• Build and maintain positive interactions with customers and internal colleagues, promoting high standards of service.
• Recognize and escalate urgent issues, providing ongoing support as needed.
• Manage repair requests, address service matters, and coordinate after-sales activities with customers and stores.
• Collaborate and support team members to ensure smooth operations in all aspects of the role.

Skills and Qualifications

• Customer service experience is advantageous but not mandatory as full training is offered.
• Strong listening and problem-solving capabilities.
• Effective communication skills in English, both written and spoken.
• Ability to adapt, work independently and show flexibility.
• Comfortable using computer systems.
• Team-oriented with a passion for delivering excellent service.

Employee Benefits

• Up to 23 days annual leave.
• Dynamic, fast-paced and energetic work environment.
• Promotion and development culture fostering internal growth.
• Generous staff discounts on products.
• Eligibility for company pension and bonus schemes.
• Support through educational programs.
• Discounted healthcare plans at corporate rates.
• Access to free Employee Assistance Program.
• Wellness initiatives including Bike to Work scheme.
• Free annual flu vaccination.
• Opportunities for career advancement and ongoing professional development with dedicated training resources.