Customer Service Advisor
Dublin, County Dublin, Ireland (Hybrid) · Full Time
Be the first to apply
- Experience
- Any
- Salary
- EUR 30,015 – EUR 30,015 / year
- Openings
- 1
- Posted
- 4 days ago
- Work mode
- Hybrid
- Resume
- Required to apply
Where you'll work
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Job description
About the Role
Join Sky as a Customer Service Advisor based at our Dublin contact centre, earning a starting salary of €30,015 annually, with additional bonuses and benefits. Sky prides itself on being an inclusive workplace that values authenticity and individual talent.
Responsibilities
- Handle diverse inbound calls, including assisting accessibility customers, managing complaints, and resolving queries related to technology and billing.
- Gain comprehensive knowledge of Sky's products and services to engage customers in meaningful conversations.
- Recognize each customer's requirements and suggest products that enhance their viewing, online, or mobile experiences.
- Collaborate as part of a friendly and supportive service team.
- Adapt to evolving responsibilities in response to changing business and customer demands.
- Work a 39-hour week, Monday to Friday between 8:45 am and 7:00 pm, and Saturdays from 9:00 am to 5:30 pm.
Requirements
- Exceptional listening skills to accurately comprehend and address customer issues.
- A strong passion for problem-solving with creativity and determination, aiming for first-time resolution.
- The ability to empathize with customers and truly understand their needs.
- A dedicated commitment to delivering excellent customer service and support.
- Ability to meet daily, weekly, and monthly Key Performance Indicators (KPIs) to drive business success.
Benefits
Our comprehensive benefits package caters to various aspects of employee life:
- Free Sky TV access and discounted broadband services.
- Health and wellbeing perks including discounts at external gyms, cycle-to-work scheme, private healthcare, and dental options.
- Financial benefits such as participation in the Sky pension plan and life assurance.
- Company success sharing through annual Sharesave schemes and long service awards.
Work Environment and Inclusion
You will work at the centrally located Contact Centre in Burlington Plaza, Dublin, where hybrid working is supported — allowing you to split your time between home and the office. Onsite amenities include free tea and coffee, TV breakout areas, bicycle racks, changing and shower facilities, and discounted public transport. We focus on potential and diversity, accommodating adjustments in our recruitment process as needed. Successful applicants will be required to undergo a criminal background check, with an understanding that certain convictions may affect the offer.