Customer Service Advisor - Co Armagh

About the Role

Join G4S as a Station Enquiry Assistant in Co Armagh, where your excellent customer service skills will truly make an impact. You will manage a wide array of customer enquiries and support the needs of clients within a busy public-facing office environment. This role offers the opportunity to work with one of the world's leading global security companies, benefiting from comprehensive training and ongoing professional development.

Responsibilities

As a Station Enquiry Assistant, you will provide outstanding service by addressing various inquiries from the public, maintaining accurate records, and preparing reports. You will contribute to a team that values integrity, empathy, and excellence in customer support.

Ideal Candidate Profile

The successful applicant must be a confident communicator with strong written and verbal skills. Administrative capabilities and IT proficiency are essential, including the ability to master bespoke software. Handling challenging situations with patience and maintaining meticulous attention to detail for record updates and report writing are critical. Flexibility to travel within a 30-mile radius and availability for weekend or night shifts in certain locations is required. Applicants should also provide a 5-year employment history and must have an unrestricted right to work in the UK. Having a criminal record will not automatically disqualify candidates.

Benefits

• 5.6 weeks of paid annual leave, including 8 days replacing bank holidays depending on shift pattern and accrual
• Enhanced pay rates for overtime work
• Workplace pension plan
• Life assurance coverage
• Financial assistance for SIA Licence acquisition and renewal
• Contributory healthcare scheme participation
• Eyecare vouchers
• Employee discount programs
• Opportunities for career progression, training, and development
• Employee referral incentives
• Free parking facilities at most locations
• Provision of uniform at no cost

Additional Information

G4S has a vast global presence with operations in over 80 countries and a workforce exceeding 800,000 employees. Combined with Allied Universal since 2021, the company leverages worldwide best practices to maintain local safety and security. The recruitment process includes interview and screening compliant with BS7858 standards, including security and compliance questions handled confidentially. G4S is committed to inclusivity and evaluates all candidates fairly, including those with criminal records, following a transparent and respectful procedure.