Customer Service Advisor - Belfast

Job Overview

Join G4S as a Station Enquiry Assistant in Belfast, earning £14.69 per hour. This role offers an opportunity to make a positive community impact by delivering outstanding customer service rooted in professionalism, empathy, and integrity. As part of a committed team, you will provide high-quality support and respond effectively to diverse customer inquiries in a dynamic, public-facing environment.

Key Responsibilities

• Assist the public with a broad range of queries efficiently and courteously.
• Maintain accurate records and prepare detailed reports reflecting daily activities.
• Operate office environments and use bespoke software with proficiency.
• Adapt to various operating locations within a 30-mile radius and work flexible shifts, including weekends or nights if required.

Candidate Profile

• Strong verbal and written communication skills.
• Proficient administrative capabilities and IT literacy, including learning new software systems.
• Capable of managing challenging scenarios and interacting with complex individuals.
• Excellent attention to detail, particularly in data updating and reporting tasks.
• Commitment to commuting and flexibility with working hours.
• Must provide a full employment history for the past five years and hold the unrestricted right to work in the UK. A criminal record will not automatically disqualify applicants.

Company Insights

G4S is a major global security firm, operating in over 80 countries with a workforce exceeding 800,000. With annual revenues around $18 billion, the company emphasizes integrity, respect, safety, security excellence, innovation, and teamwork throughout its cultures and operations.

Benefits

• 5.6 weeks paid holiday annually, including 8 days in lieu of bank holidays depending on shift patterns.
• Enhanced overtime pay rates.
• Participation in the company pension scheme.
• Life assurance benefits.
• Financial aid for obtaining and renewing SIA licenses.
• Healthcare contributions including eyecare vouchers.
• Employee discounts, referral bonuses, free parking at most sites, and supplied uniform.
• Opportunities for professional growth through training and career progression.

Additional Information

Applicants will undergo a recruitment process including interview and BS7858 security screening. G4S is an equal-opportunity employer that values confidentiality and fairness in reviewing all applicants, including those with criminal records. The company was acquired by Allied Universal in 2021, expanding its global security capabilities.