Customer Service Administrator
Claregalway, County Galway, Ireland (Hybrid) · Full Time
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- Experience
- Any
- Salary
- EUR 30,000 – EUR 31,050 / year
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- Hybrid
- Resume
- Required to apply
Where you'll work
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Job description
About the Role
Culligan Home Ireland is looking for a well-organized and customer-oriented Customer Service Administrator to enhance our growing team based in Claregalway, County Galway. This full-time permanent position includes a 6-month probation period. The successful candidate will support customer retention efforts, maintain precise customer records, and provide essential administrative assistance to the Operations team to ensure outstanding customer service.
Key Responsibilities
- Assist with customer retention and account renewal processes.
- Update and maintain customer account details, ensuring CRM data integrity.
- Handle customer account changes, updates, and administrative tasks.
- Support operational service administration and coordination activities.
- Communicate effectively with customers and internal teams to resolve account and administrative issues.
- Keep accurate records following company guidelines.
- Identify and participate in improvements to boost customer experience and operational efficiency.
Requirements
- Strong communication capabilities.
- Experience using CRM platforms and Microsoft Office applications.
- Background in customer service or similar roles.
- Ability to thrive in a fast-moving work environment.
- Positive mindset and enthusiasm for assisting others.
- Experience within the water or service industry is a plus.
Employee Benefits
- Standard Monday to Friday work schedule.
- Hybrid working arrangement combining onsite and remote work.
- 23 days of annual leave each year.
- Access to company pension plan.
- Discounts on shopping through "Perks at Work" program.
- 24-hour access to employee assistance program (EAP).
- Paid volunteering day for community involvement.
- Supportive employee networks and mental health resources.
- Potential career advancement opportunities within the company.
Additional Information
Salary ranges between 8,000 and ,050 per year, paid monthly.
Location: Claregalway, County Galway, Ireland.
Employment Type: Full-time permanent.
Probation Period: 6 months.