Customer Sales Executive

Job Overview and Responsibilities

As a Customer Sales Executive, your role will involve managing and coordinating daily service operations to ensure smooth functioning. You will be responsible for receiving, registering, and tracking customer complaints promptly. Planning and scheduling technician visits effectively in collaboration with the Operations Head will be a key part of your duties. Additionally, you will prepare service quotations or proposals and communicate them as required.

Your responsibilities include coordinating with the Service Team to guarantee that issues are resolved timely. Maintaining comprehensive service records and keeping the CRM/ERP systems updated will be essential. You will also follow up with customers regarding their service status and ensure proper closure. Contributing to the preparation of service reports and documentation is also expected. Liaising with internal departments will be necessary to maintain efficient operations. Moreover, providing administrative and operational support to the Operations Head, Krupal Patel, is part of the role. You may also be assigned other responsibilities by management as needed.

Required Skills and Qualifications

The ideal candidate will exhibit strong communication skills and aptitude in handling customer interactions sensitively. You should excel at coordination and persistent follow-ups. Proficiency in MS Office and fundamental CRM/ERP knowledge is required. Time management and problem-solving abilities are crucial to perform effectively in this position.

Preferred Skills

Experience in service operations and working knowledge of CRM/ERP systems will be advantageous. Good skills in reporting and documentation are desirable. A background in customer relationship management will be considered a plus.

Compensation

The position offers a monthly remuneration between 15000 and 20000 INR.