Customer Representative Executive
Mumbai, Maharashtra, India · Full Time
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- Experience
- Up to 2 yrs
- Salary
- INR 300,000 – INR 500,000 / year
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Education
- Any graduate
- Eligibility
- Any graduate can apply for the position.
- Resume
- Required to apply
Where you'll work
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Job description
Role and Responsibilities
- Welcome mall visitors by greeting them, answering their general inquiries, and guiding them with store locations and mall directories.
- Address customer complaints effectively, manage lost-and-found questions, and coordinate with mall security during emergencies.
- Conduct sales activities such as processing gift card purchases, sharing details of promotional events, and enrolling customers in loyalty programs.
- Gather customer feedback and provide detailed reports on daily visitor footfall and any operational challenges to mall management.
Preferred Candidate Profile
- Possesses excellent communication skills to engage courteously with a diverse range of shoppers.
- Demonstrates patience and empathy to calmly assist dissatisfied customers.
- Holds at least a high school diploma with up to two years of direct customer service or retail experience.
- Exhibits strong multitasking abilities to effectively manage busy periods with high visitor numbers.
Eligibility
Applicants must be graduates of any discipline.
Compensation
The position offers a salary range between 300000 and 500000 INR annually.
Minimum education
Higher Secondary (Class 12)
Industry
RetailHow they work
Communication
Time Management
Customer Focus
Emotional Intelligence