Customer Relationship Manager

Role Overview

Sr Motel And Resorts is seeking a motivated Customer Relationship Manager skilled in telecalling and client engagement. The ideal candidate will excel at handling incoming customer queries and proactively converting these into confirmed bookings.

Responsibilities

• Respond promptly to leads generated through Instagram, direct phone calls, and website inquiries.
• Conduct well-organized cold and warm calls to potential customers and follow up regularly.
• Maintain accurate and orderly records of leads in CRM systems or tracking spreadsheets.
• Assess customer needs, provide detailed information about packages, and coordinate site visits or consultations.
• Develop and sustain positive relationships with clients to boost conversion rates.

Candidate Requirements

• Excellent spoken communication and active listening skills in both Hindi and English.
• Experience in telesales, telecalling, customer support, or hospitality/event lead management is preferable.
• Consistent approach to daily follow-ups and managing sales pipelines.
• Fundamental proficiency with CRM software, Google Sheets, or Microsoft Excel.

Additional Information

• Location: Fully office-based at Delhi-NCR.
• Job Type: Full-Time employment.
• Compensation: Between 10,000 and 12,000 INR per month.

Application Instructions

Interested applicants should forward their latest CV and contact directly through WhatsApp with the message subject "Application - CRM Executive" to the number 9810027528.