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Customer Relationship Management Executive
Delhi-NCR, India · Full Time
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- Experience
- Any
- Salary
- INR 20,000 – INR 28,000 / month
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Eligibility
- Local candidates who can reliably commute or are willing to relocate to Noida, Uttar Pradesh.
- Resume
- Required to apply
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Job description
Job Overview
The CRM Executive/Manager will oversee and analyze customer interactions and data throughout the entire customer lifecycle to foster stronger business connections, improve customer loyalty, and boost sales growth by utilizing CRM platforms and strategies effectively.
Primary Duties
- Oversee CRM platforms such as Salesforce, Zoho, or HubSpot to maintain data integrity and completeness.
- Plan and implement CRM campaigns aimed at generating leads, retaining customers, and increasing engagement.
- Examine customer data and behaviors to pinpoint trends and potential growth opportunities.
- Segment customer data to enable targeted communication and tailored promotional offers.
- Work in partnership with marketing, sales, and customer support teams to optimize the customer journey.
- Track and evaluate the success of CRM strategies and campaigns and report findings.
- Ensure all CRM processes comply with data privacy laws including GDPR.
- Initiate and manage loyalty programs and other efforts aimed at enhancing customer lifetime value.
- Address customer feedback and support efforts to enhance overall customer satisfaction.
Additional Information
- Position is full-time and requires presence at the Noida, Uttar Pradesh location.
- Candidates must be able to reliably commute or plan to relocate prior to starting employment.
- Experience with CRM software for at least 2 years is preferred.