Customer Relations Representative

Overview

Join IDEXX as a Customer Relations Representative and contribute to a team dedicated to improving animal health through top-tier diagnostic solutions. In this role, you will serve as the initial point of contact for veterinary clients, providing knowledgeable support and fostering strong customer relationships in a dynamic, mission-driven setting.

Key Responsibilities

• Respond promptly and thoughtfully to customer inquiries via calls and emails, ensuring a high standard of service.
• Manage and document all customer interactions accurately, maintaining up-to-date records of requests and feedback.
• Collaborate with team members to resolve issues efficiently, enhancing customer satisfaction and loyalty.
• Proactively educate customers about IDEXX’s innovative products and services to drive engagement.
• Contribute insights from customer feedback to aid continuous business improvement.
• Engage in comprehensive training to deepen understanding of IDEXX products and industry standards.
• Work full-time on a Monday to Friday rotating schedule between 7:30 am and 7:30 pm, including occasional Saturday mornings.

Candidate Profile

• A strong commitment to delivering excellent customer service in a fast-paced environment with high communication volumes.
• Exceptional verbal communication skills, especially over the telephone.
• Self-motivated with the ability to learn quickly, take initiative, and work well collaboratively within a team.
• Good computer literacy and effective problem-solving abilities.
• Prior experience or familiarity with veterinary or scientific diagnostic environments is an advantage but not required—comprehensive training will be provided.

Perks and Benefits

• Meaningful work supporting animal health globally.
• Flexible hybrid working model balancing home and office time to enhance productivity and wellbeing.
• Participation in a high-achieving, collaborative team culture.
• Competitive annual bonus program with regular compensation reviews.
• Opportunities for career progression within a global organization known for internal promotion and employee investment.
• Programs recognizing and rewarding employee contributions and achievements.
• Paid parental leave supporting family milestones.
• Wellness benefits including free programs, fitness reimbursements, and paid volunteer days.
• Employee perks such as $500 yearly towards pet diagnostic testing and a pet-friendly workplace.
• Recognition of tenure with additional days off and bonuses at milestone achievements.

About IDEXX

As a leader in diagnostics and life-enhancing innovation, IDEXX operates worldwide to keep pets healthy, ensure water safety, and support sustainable agriculture. With a workforce exceeding 10,000 professionals and customers in over 175 countries, IDEXX fosters a culture of collaboration, respect, ongoing learning, and impactful work.

We are committed to equal opportunity employment and cultivating an inclusive work environment for all team members.