Customer Relations Officer (BSC)

Job Overview

This role involves planning and managing public relations initiatives related to construction projects, serving as a key liaison among residents, consultants, authorities, and contractors to effectively handle and resolve inquiries and complaints regarding construction activities.

Key Responsibilities

• Organize and coordinate public relations programs for construction projects.
• Handle enquiries and feedback, collaborating closely with residents, consultants, authorities, and other stakeholders to address concerns.
• Respond to public requests and complaints promptly and professionally.
• Manage both internal and external communication and publication matters.
• Work cooperatively with contractors to proactively mitigate complaints linked to construction operations.
• Maintain and organize filing systems for efficient record retrieval.
• Provide administrative support and carry out additional tasks as required.

Qualifications and Requirements

• Possess GCE 'O' or 'A' Level certification.
• Have at least 2 years of experience in public relations, preferably serving as a Building Site Coordinator (BSC) supervisor within the building trade.
• Hold a Singapore Workforce Skills Qualifications (WSQ) Certificate in Service Excellence (Level 1) or an equivalent certificate.
• Exhibit strong communication and interpersonal abilities.