Customer Growth Specialist

About the Role and Its Impact

As a Customer Growth Specialist, you will be instrumental in driving measurable revenue increases by developing new income avenues within small and medium business accounts. Through high-volume outreach, you will introduce vital product integrations that help current customers optimize their operations and maximize the value of the platform.

By connecting clients with comprehensive financial tools, you will enhance product adoption while achieving robust commercial results. Your proactive initiatives will support the overarching customer success strategy and empower small businesses to prosper using Xero.

Team Collaboration

You will become part of a dedicated team focused on expanding Xero’s footprint within the small business segment nationwide. The team collaborates closely with Marketing, Data Science, and the broader Customer Success units to translate customer data into impactful outbound campaigns. This synergy combines targeted data-driven strategies with dynamic engagement to boost platform usage.

Key Responsibilities

• Carry out high-volume outbound campaigns aimed at engaging designated small business accounts.
• Promote integrated payment and financial tools such as Stripe and GoCardless to customers.
• Handle conversion pipelines using curated account lists generated by data science teams.
• Utilize structured sales methods to monitor metrics and consistently meet goals.
• Maintain accurate records within Salesforce and provide insights to enhance messaging and improve conversion rates.

Work Environment

Xero offers flexible working options with modern office facilities designed for collaboration and connection. This role features a hybrid work arrangement balancing productive remote work with scheduled in-office days for team interaction and camaraderie.

Candidate Profile

• Experience in sales, customer success, or business development, particularly involving outbound prospecting and pipeline building.
• Ability to thrive in a fast-paced setting while consistently achieving activity and target objectives.
• Excellent consultative communication skills to identify customer needs and clearly articulate product advantages.
• Demonstrated success managing pipelines and tracking conversions within CRM platforms like Salesforce.
• A self-driven approach to sales complemented by a cooperative mindset to share best practices within the team.

Additional Information

Xero values diverse skills, enthusiasm, and unique perspectives, encouraging applicants to apply even if their experience does not perfectly match the job description.