- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 3 days ago
- Work mode
- Work from home
- Eligibility
- Applicants from all backgrounds are encouraged, including those who may not meet every single criterion. Halter values diversity and inclusion and is keen to find candidates passionate about customer success and agricultural innovation.
- Resume
- Required to apply
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Job description
About Halter
Halter is dedicated to empowering farmers and graziers to operate more productive and sustainable agricultural practices. Using Halter’s innovative technology, customers can herd cattle seamlessly without traditional tools like quad bikes or dogs, creating a transformative impact in grazing. Join a passionate team solving complex problems in a culture that values high performance and meaningful contribution, supported by major investors including Founders Fund and Rocket Lab’s Peter Beck.
Role Overview
As Halter grows, the Customer Experience team based in Auckland is expanding. This role is not traditional call center support but an engaging problem-solving job assisting farmers through activities like mating and calving, often collaborating with field representatives. You'll diagnose real-world challenges using data, tools, and AI to enhance customer interactions and product effectiveness on the ground.
Work Schedule
- Choose between early shift (5:00am–1:30pm) and afternoon shift (10:30am–7:00pm)
- Full-time Monday through Friday, including one weekend day monthly
- Rotate through an overnight shift approximately every 12 weeks, which is compensated at double pay and can be performed remotely
Typical Day
- Engage directly with farmers to quickly resolve farm-related issues
- Analyze data and apply AI tools to troubleshoot and enhance support
- Frequent farm visits to better understand operational contexts
- Identify trends and report insights to improve Halter’s technology and services
- Collaborate with field, onboarding, and product teams to ensure excellent customer journeys
- Manage cases end-to-end, maintaining communication and thorough follow-up
- Host educational sessions or consultations tailored to seasonal farming needs
- Adopt an AI-centric approach to innovate and optimize your work methods
Candidate Profile
- Passionate about delivering outstanding customer support beyond simply resolving issues
- Excellent communicator capable of simplifying complex topics respectfully
- Curious and analytical with strong problem-solving instincts
- Proficient working with systems and data to identify root causes independently
- Genuine interest in farming, technology, and animal welfare
- Quick learner who stays composed under pressure and manages ambiguity well
- Self-motivated with strong ownership and accountability
- Thrives in a collaborative team environment and cross-functional partnerships
- Backgrounds in agriculture, veterinary services, hospitality, or retail are welcome but not required
Our Culture
Halter strongly advocates for an office-first work approach to foster authentic human connections and facilitate team growth and impact. While we emphasize physical presence to nurture relationships, we maintain flexibility and trust to accommodate individual needs.
Diversity & Inclusion
We welcome applicants from all backgrounds and encourage those who might not meet every criterion to apply, inviting you to join a supportive and inclusive workplace.
Why Work at Halter
- Contribute to transformative work that positively impacts farmers and the agricultural industry
- Join a diverse, talented team dedicated to solving challenging, meaningful problems
- Opportunities for continuous learning and personal growth supported by a $1,000 yearly professional development fund
- Experience a dynamic, fast-paced environment where bold innovation is embraced
Industry
AgriTech