Customer Delivery Driver & Supermarket Assistant

Role Overview

Join our team as a Customer Delivery Driver, delivering premium Waitrose products while embodying our Partner-led customer service philosophy. When not driving, you'll assist the in-store team with stock replenishment and general housekeeping, contributing to smooth shop operations within a supportive team environment. This position requires candidates to be at least 18 years old.

Primary Duties

• Begin each day at the store by reviewing delivery routes.
• Load and prepare delivery vehicles, ensuring all customer orders are complete and organized for efficient distribution.
• Carry out all necessary vehicle safety inspections, maintaining compliance with road safety and health regulations.
• Represent the Waitrose brand on the road by providing exceptional customer service and fostering positive relationships with customers.
• Assist customers with their shopping needs, building trust and rapport.
• Support store colleagues with shop maintenance and general housekeeping tasks as needed.

Essential Qualifications and Skills

• Hold a full, valid UK manual driving licence (category B) with no more than six penalty points.
• Demonstrate excellent customer service capabilities.
• Possess effective time management skills.
• Physically capable of handling requirements such as lifting crates and moving cages.
• Self-motivated, adaptable, and comfortable working independently.
• Basic IT proficiency.

Preferred Experience

• Previous driving experience, ideally with chilled delivery vehicles.

About the Employer

We are the UK's largest employee-owned enterprise and home to the revered John Lewis and Waitrose brands. As Partners, we share both responsibilities and rewards, working collaboratively to uphold our values of kindness, respect, and inclusivity. We embrace diversity, support personal and collective growth, and are committed to creating a workplace where everyone can thrive as their authentic selves.

Additional Information

Some positions may require pre-employment screening, including DBS and financial probity checks, conducted by accredited third parties. Candidates will be informed about any necessary vetting procedures during recruitment. We encourage timely completion of all checks to prevent delays.

Vacancies might close early if application volumes are high, so early applications are advisable. If you require accommodations due to a disability for application completion, please contact us promptly.

We support work-life balance through flexible working arrangements such as flexible or compressed hours, job sharing, or reduced hour contracts where feasible. Discuss these options with the hiring manager if invited to interview.