Customer Delivery Driver - Shepton Mallet Superstore

Job Overview

As a Customer Delivery Driver representing Tesco in Shepton Mallet, you will be the key point of contact for customers receiving their shopping at home. This role involves much more than just driving; it requires delivering excellent service with a friendly attitude. The position is active, hands-on, and full of daily variety, often working independently while having support from your team at the store.

Working Hours

• Monday: 07:00 to 19:00
• Tuesday: 13:00 to 23:00
• Wednesday: 13:00 to 22:00
• Saturday: 07:00 to 19:00

Key Responsibilities

• Maintain the cleanliness and organization of your van, trays, and workspace to ensure orders arrive in perfect condition.
• Load the delivery vehicle safely and perform thorough checks to guarantee it's roadworthy and dependable.
• Communicate with customers regarding any order modifications, substitutions, or approaching expiry dates, handling refunds when necessary to ensure a smooth experience.
• Handle products carefully to safeguard quality and build customer trust.
• Ensure deliveries are made within the assigned time slots, providing warm, personable service and making customers feel appreciated.

Requirements

• Build positive relationships with colleagues to promote team spirit and outstanding customer service.
• Be hospitable and approachable to customers and fellow team members.
• Adapt quickly to changing customer demands and embrace dynamic conditions both on the road and at the store.
• Possess a valid UK/EU/EEA driving licence (full or automatic) held for at least 12 months, with no more than three penalty points.

Benefits

• Starting with 20 days holiday plus an additional personal day; holiday entitlement increases to 22 days after 12 months, alongside Bank Holidays.
• Flexible working options available from the first day.
• 10% discount through the Colleague Clubcard, increasing to 15% on pay-day weekends, plus an additional card to share with family.
• Access to free wellbeing services for mental, physical health and overall life support.
• Life insurance covering five times your salary and a pension scheme featuring up to 7.5% matched contributions.
• Various benefits including discounts, share options, cycle-to-work programs, and provided uniform.
• Policies supporting employees through significant life events.

About Tesco

Tesco aims to be every customer's preferred shopping choice by serving customers, communities, and the environment responsibly and sustainably. The company is dedicated to diversity, equity, and inclusion, fostering an environment where all employees can be their authentic selves. Flexible working arrangements are encouraged and discussed during the application process to accommodate individual life circumstances. Tesco is recognized as a Disability Confident Leader, committed to an accessible and inclusive recruitment experience.