Customer Delivery Driver - Folkestone Superstore

About the Role

As the representative of Tesco on the roads, Customer Delivery Drivers engage with customers directly at their homes. This position involves much more than just driving; it's about delivering excellent customer service with a friendly attitude. The role is physically active, hands-on, and varied, ensuring that no two shifts are identical. While you will operate independently for the majority of the day, a supportive team of managers and colleagues is available at the home base whenever assistance is needed.

Working Hours

• Sunday: 09:00 to 13:00
• Monday: 06:00 to 10:00
• Tuesday: 19:00 to 23:00
• Wednesday: 19:00 to 23:00
• Friday: 19:00 to 23:00
• Saturday: 19:00 to 23:00

Key Responsibilities

• Maintain cleanliness and organization of your van, trays, and workspace to ensure customers receive their shopping in top condition.
• Load the delivery vehicle safely and carry out necessary inspections to confirm it is roadworthy and reliable.
• Communicate clearly and kindly with customers regarding order adjustments, substitutions, or near-expiry products, providing refunds when necessary to ensure a smooth, positive experience.
• Handle all products carefully, treating each order as your own to uphold quality standards and customer trust.
• Deliver orders punctually within the customer's allocated time slot, offering friendly and genuine service at their doorstep, leaving customers feeling appreciated and well cared for.

Candidate Requirements

• Develop strong collaborative relationships with team members to foster a positive working environment and deliver excellent customer service.
• Be approachable and warm towards both customers and coworkers.
• Adapt swiftly to evolving customer demands and embrace changes encountered on the road and at the store.
• Possess a valid UK, EU, or EEA driving license (full or automatic) held for at least 12 months, with no more than three penalty points.

Benefits and Perks

• Starting holiday entitlement of 20 days plus an additional personal day, increasing to 22 days after 12 months, alongside bank holidays.
• Flexibility in working patterns available from the outset.
• 10% discount through the Colleague Clubcard, rising to 15% on pay-day weekends, with a second card for family use.
• Access to free wellbeing resources supporting mental, physical, and overall life health.
• Life insurance valued at five times your salary and participation in an award-winning pension scheme with contributions up to 7.5% from the company.
• Various other benefits including additional discounts, shareholdings, and cycle-to-work schemes.
• Provided uniform and policies designed to assist employees during significant life events.

Company Vision and Inclusion

Tesco aims to be every customer's preferred shopping method by serving customers, communities, and the environment better every day through responsible and sustainable practices. The company is dedicated to diversity, equity, and inclusion, encouraging everyone to be themselves and feel represented. Tesco is open to discussing flexible working arrangements to support diverse needs. It is recognized as a Disability Confident Leader committed to an accessible recruitment process.