Customer Delivery Driver - Baldock Extra

Role Overview

In the role of Customer Delivery Driver, you act as the personal face of Tesco by delivering groceries directly to customers' homes. This position goes beyond just driving; it centers on providing excellent service with friendliness while handling physical and varied tasks, often working alone but supported by a team at the store base.

Key Responsibilities

• Maintain cleanliness and organization of your van, delivery trays, and work area to ensure every shopping order arrives in pristine condition.
• Load your delivery vehicle safely and carry out all necessary checks to confirm it is roadworthy and reliable for daily deliveries.
• Communicate kindly with customers regarding any changes or substitutions in their orders, including handling refunds when needed to maintain a positive experience.
• Exercise care when managing products, treating each order with respect to uphold quality and customer confidence.
• Deliver orders promptly within the assigned time slot, offering a warm and genuine service at the doorstep, leaving customers feeling valued.

Candidate Requirements

• Possess a valid UK, EU, or EEA driving licence (manual or automatic) held for at least 12 months with no more than three penalty points.
• Demonstrate the ability to build strong relationships with colleagues to foster a positive team environment that enhances customer service.
• Display friendliness and a welcoming attitude towards both customers and team members.
• Adapt swiftly to changing customer needs and embrace flexibility both on the road and at the store.

Benefits and Perks

• Starting holiday allowance of 20 days plus a personal day, increasing to 22 days after 12 months, in addition to bank holidays.
• Access to flexible working arrangements from day one to accommodate life’s variability.
• Enjoy 10% discount through the Colleague Clubcard, which increases to 15% during payday weekends, plus an additional card to share with family members.
• Free wellbeing programs supporting mental, physical, and overall life wellness.
• Life insurance coverage valued at five times your pay and a pension plan with employer contributions matching up to 7.5%.
• Additional benefit options including various discounts, share schemes, and a cycle-to-work program.
• Provision of uniform and supportive policies for significant life milestones.

About Tesco

Tesco strives to be the preferred shopping choice for every customer by delivering responsible and sustainable service daily. The company values diversity, equity, and inclusion, aiming to create an environment where everyone feels represented and comfortable to be themselves. Tesco supports flexible working conversations to accommodate differing life situations. Accredited as a Disability Confident Leader, Tesco ensures an inclusive recruitment process with accessibility support available upon request.