Customer Delivery Driver

About the Role

As a Customer Delivery Driver based in West Bromwich, you will provide essential service by delivering customers' shopping orders efficiently and with a friendly attitude. Your role will involve driving, customer interaction, and maintaining the vehicle and equipment to high standards.

Work Schedule

• Sunday: 09:00 to 19:00
• Monday: 07:00 to 17:00
• Thursday: 13:00 to 22:00
• Saturday: 13:00 to 23:00

Contracted hours will be scheduled within these availability windows, with at least three weeks' notice of shifts. A minimum of 16 guaranteed hours per week is offered; part-time arrangements from 12 hours per week may be considered.

Key Responsibilities

• Keep van and trays clean, tidy, and organized
• Maintain cleanliness in the loading and delivery areas by clearing rubbish and litter
• Follow the tray washing process diligently
• Load the delivery van and ensure its roadworthiness
• Communicate proactively with customers regarding order changes, substitutions, or refunds
• Handle products and deliveries carefully as if they were your own
• Deliver orders within the specified time slots
• Inform customers if you arrive earlier than scheduled
• Notify the store or delivery center if delayed by 30 minutes or more

Candidate Requirements

• Hold a UK/EU/EEA full or automatic driving license valid for at least 12 months with no more than three penalty points
• Comply with Great Britain domestic driving regulations
• Demonstrate warmth and friendliness in customer and colleague interactions
• Build effective relationships with team members to enhance store performance
• Adapt quickly to customer needs and embrace change
• Be energetic and motivated to exceed expectations while balancing work and personal life
• Contribute ideas for store improvement to management and colleagues

Benefits and Perks

• Starting pay at £14.18 per hour, increasing to £15.45 in locations inside the M25, with possible additional location-based payments
• Holiday entitlement starting at 20 days plus one personal day, increasing to 22 days after 12 months, in addition to bank holidays
• Option to request flexible working from day one
• Colleague discounts of 10%, rising to 15% on pay day weekends, and additional clubcard benefits for family members
• Access to complimentary wellbeing services including mental and physical health resources
• Life insurance covering five times your salary and a pension scheme with up to 7.5% matched contributions
• Choose from a range of benefits such as discounts, share schemes, and cycle-to-work options
• Uniform provided and supportive policies for various life events
• Participation in colleague networks to connect with diverse backgrounds

Additional Information

Our vision is to be every customer's favourite shopping choice by serving customers, communities, and the planet responsibly. We pride ourselves on being an inclusive and welcoming workplace, committed to diversity, equity, and inclusion. Flexible working discussions are encouraged to accommodate different life circumstances.

Candidates must be above school leaver age as per national regulations (generally over 18 if working early mornings, late nights, or in specific roles including driving). The recruitment process emphasizes accessibility and inclusivity, supporting all applicants appropriately.