Customer & Dealer Support

About Grosvenor Casinos

Grosvenor Casinos has established itself as a leading casino brand in the UK for many decades, renowned for its iconic venues and exceptional experiences. Our casinos serve as lively and inviting environments where guests come together to play responsibly, unwind with friends, and enjoy excellent food, drinks, and entertainment. Central to the experience is an exhilarating atmosphere where anything can happen.

Situated at the center of various communities throughout the UK, Grosvenor Casinos aspires to become the nation's most beloved casino brand. This vision is realized by our dedicated team who energize the casino floors, create memorable experiences, and keep guests returning.

Role Overview

We are searching for confident and skilled dealers to take on a dynamic Customer & Dealer Support position. In this capacity, you will merge your expertise with leadership responsibilities on the gaming floor. Your key role will involve ensuring seamless operation of game tables, assisting dealers, interacting with customers, and maintaining a secure, engaging, and memorable gaming environment.

Responsibilities include welcoming guests, explaining games, overseeing tables, and enforcing safer gambling protocols. You will be at the center of the casino's action, providing essential support and supervision.

Required Skills and Experience

• Possession of a current Personal Functional Licence (PFL) issued by the Gambling Commission
• Demonstrated experience as a proficient casino dealer
• Comprehensive knowledge of table security, maintaining game fairness, and promoting responsible gambling practices
• Excellent communication abilities and customer service orientation
• Confidence to oversee tables and assist the broader casino team

Please note that this position operates within a 24/7 casino environment, requiring flexible availability for night shifts and weekend work.

Candidates must be at least 18 years old and authorized to work in the UK.

Why Work With Us?

• Enjoy rewarding incentives including team contests and daily perks that recognise your contributions
• A comprehensive induction programme providing essential knowledge and continuous learning opportunities to develop your skills
• An energetic and varied work environment where you can influence operations and bring forward innovative ideas
• A collaborative culture striving for high standards where success is shared among all team members
• Opportunities for career progression within Grosvenor Casinos and The Rank Group, supported by developmental resources

Inclusivity

We value passion, performance, and care, and welcome individuals from diverse backgrounds to apply. Accommodations for any stage of the recruitment process can be provided upon request.