Customer Care Supervisor - Hindi Voice Process

About the Role

Join Fusion BPO as a Customer Care Supervisor for their Hindi Voice Process, located in Asansol, West Bengal. This is a full-time, office-based job opportunity open to freshers and those who have completed at least 12th grade. Both male and female candidates are encouraged to apply. The role demands professional handling of customer calls with a strong emphasis on communication skills in Hindi and basic English comprehension.

Key Responsibilities

• Attend and manage customer calls efficiently and professionally.
• Comprehend customer inquiries and deliver suitable solutions promptly.
• Maintain high quality in calls and adhere to customer service benchmarks.
• Accurately log customer details and interaction history in company systems.
• Follow organizational processes, policies, and quality standards.
• Meet the specified productivity and performance objectives.

Shift Timings & Work Schedule

• Female candidates: 8:00 AM to 8:00 PM - any continuous 9-hour shift.
• Male candidates: 10:00 AM to 12:00 midnight - any continuous 9-hour shift.
• Work is scheduled for six days per week.

Compensation

The salary package reaches up to ₹12,500 in-hand per month.

Required Documents

• Aadhaar Card
• PAN Card
• Bank account details or passbook
• Last qualifying certificate

Minimum Qualifications

• Completion of 12th grade or equivalent education.
• Good verbal communication skills, especially in Hindi and basic English.
• Ability to manage and resolve customer queries effectively.
• Positive attitude and active listening skills.
• Readiness to work from office premises.

Additional Information

Immediate hiring is available with opportunity for interview and onboarding. Interested candidates may contact the provided phone number directly.