Customer Care Supervisor
Bhubaneswar, Odisha, India · Full Time
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- Experience
- Any
- Salary
- INR 22,000 – INR 60,000 / month
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
Job Overview
As a Customer Care Supervisor at Bajaj Life Insurance Limited based in Bhubaneswar, Orissa, you will oversee the daily operations of the customer care team, ensuring a high standard of service and efficient handling of all customer interactions.
Key Responsibilities
- Lead and supervise the customer care team during their daily activities.
- Address and resolve customer inquiries, complaints, and escalations with professionalism.
- Track and assess the performance of the team, generating pertinent reports regularly.
- Establish achievable targets for the team to maintain excellent customer service quality.
- Provide training and ongoing support to enhance team members' communication and service capabilities.
Skills
How they work
Communication
Teamwork & Collaboration
Attention to Detail
Leadership
Customer Focus
Conflict Resolution