Customer Care Representative

About The Role

NZ Post is dedicated to connecting people, families, communities, and businesses globally. Our Customer Care Centre is a vital part of this mission, serving as the primary point of contact for customers through phone, email, and social media. We aim to provide a warm, friendly, and positive customer experience, ensuring every interaction is seamless and easy. This role is permanent and full-time, requiring 40 hours per week.

Important Details To Know

This position is based at our office located at 145 Orchard Road, Harewood. Working hours are Monday to Friday, with shifts falling between 8 am and 6 pm. The role includes three weeks of intensive in-person training, conducted Monday to Friday from 8:00 am to 4:30 pm, starting from your commencement date. The anticipated start date for this role is early August, with interviews scheduled for the week of June 29th. A flexi-working option is available.

Day To Day Responsibilities

• Handle and respond to customer inquiries received via phone, email, and social media channels.
• Manage and resolve customer issues comprehensively by effectively utilizing various internal systems.
• Apply customer service expertise to address and de-escalate challenging customer situations, with available support.

We Are Looking For

• Individuals with a passion for problem-solving and the ability to independently find solutions for customer queries.
• Candidates with demonstrated experience in a contact centre or customer-facing role.
• Resilient individuals capable of recovering from setbacks and maintaining a positive outlook.
• Strong verbal and written communication abilities.
• Tech-savvy individuals proficient in navigating and multitasking across multiple systems.
• The capacity to manage diverse customer interactions and queries calmly, even under pressure.
• Adaptable individuals who thrive in a fast-paced and evolving work environment.

Why This Is More Than a Job

At NZ Post, we believe in the importance of our people. Our team is diverse, reflecting the communities we serve, and we are proud to be Rainbow Tick certified. We offer a comprehensive Wellness portal to support your long-term health and happiness. Additional benefits include free onsite parking and days off on public holidays.

Additional Information

All external candidates must provide proof of their legal eligibility to work in New Zealand. Successful applicants will undergo a security and credit check, and may be required to complete a drug test. We are committed to fostering a safe and inclusive environment for all employees, grounded in our company values and our commitment to diversity.