Customer Care Officer

Job Overview

Alkhorayef Energy Systems (AES) seeks a dedicated Customer Care Officer for their Riyadh office to manage customer interactions and ensure service quality.

Key Responsibilities

• Manage incoming and outgoing calls, addressing customer inquiries with professionalism.
• Create, assign, and monitor customer leads efficiently.
• Log customer complaints and coordinate with relevant teams to achieve resolution.
• Conduct surveys to gauge customer satisfaction and document feedback accurately.
• Oversee customer communications across emails, chatbots, and other service platforms.
• Assist with supplier registration, coordinate tenders, manage PQD documentation, and contribute to related reporting.
• Keep precise records and ensure timely responses to customer requests.
• Escalate unresolved or overdue issues to the CRM Team Lead for further handling.

Candidate Qualifications

• Holder of a Bachelor's degree in Business Administration, Marketing, or a related discipline.
• At least two years of relevant experience in customer care or service roles.
• Strong skills in communication, coordination, and diligent follow-up.
• Capable of detailed reporting and maintaining documentation.
• Fluency in both Arabic and English is required.

Additional Information

The role is located in the Second Industrial City area of Riyadh, Saudi Arabia.