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Customer Care Executive
Kalayatan Logistics Private Limited
Pune, Maharashtra, India · Full Time
Be the first to apply
- Experience
- Any
- Salary
- INR 23,000 – INR 25,000 / month
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
Role Overview
As a Customer Care Executive at Kalayatan Logistics Private Limited, you will be the primary point of contact for customers, managing communication through calls and emails while ensuring timely updates and resolution regarding shipments.
Key Responsibilities
- Handle inbound customer calls and respond to emails professionally and promptly.
- Monitor shipment statuses via computer systems and communicate updates effectively to customers.
- Coordinate with branches and delivery personnel to track pending deliveries and Proof of Deliveries (PODs).
- Address customer complaints promptly, striving for swift and satisfactory resolutions.
- Maintain accurate daily records of calls, complaints, new inquiries, and various customer requirements.
Industry
Logistics & Supply ChainHow they work
Communication
Problem Solving
Attention to Detail
Customer Focus