Customer Care Executive

Overview

This role involves handling incoming customer interactions for insurance products and services. The employee is expected to communicate effectively with customers to resolve their queries and complaints.

Key Responsibilities

• Respond to inbound customer calls to thoroughly understand and address their needs or concerns regarding insurance offerings.
• Provide timely and accurate responses, explaining solutions and ensuring customers feel supported and valued.
• Practice active listening to confirm information and de-escalate upset customers when necessary.
• Use relevant software, databases, scripts, and tools appropriately to assist customer interactions.
• Aim to meet or exceed call center performance metrics while consistently delivering excellent customer service.
• Follow all company protocols and procedures strictly.

Qualifications and Skills

• Excellent verbal and written communication skills with proficiency in English and Hindi.
• Empathy toward customers paired with the ability to multitask effectively.
• Previous experience in voice-based customer service roles is preferred.

Work Schedule

• Working hours consist of 9 hours daily, which includes a 1-hour break.
• The role operates on a rotational shift basis, working 6 days followed by 1 day off in the rotation.

Compensation

The monthly salary ranges from INR 17,000 to INR 22,000.