Customer Care Executive
Chennai, Tamil Nadu, India · Full Time
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- Experience
- Any
- Salary
- INR 15,000 – INR 25,000 / month
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
Job Overview
Adrplexus Medical Services is seeking a Customer Care Executive based in Chennai, Tamil Nadu, to provide exceptional customer service and operational support related to student queries and communications.
Key Responsibilities
- Respond promptly to student inquiries via calls, directing issues to appropriate departments.
- Collect and record student feedback concerning classes and faculty sessions.
- Assist with application-related questions, login challenges, and basic troubleshooting activities.
- Maintain and update Excel reports using advanced formulas such as HLOOKUP, VLOOKUP, IF, and Pivot Tables for efficient data tracking.
- Manage the dispatch and monitoring of courier services for study materials and workbooks.
- Operate the Gallabox communication platform for bulk messaging and announcements via WhatsApp or SMS.
- Coordinate effectively with academic, logistics, and IT teams to ensure smooth workflow.
- Keep accurate student records and feedback logs and prepare reports for management.
Required Skills and Abilities
- Strong proficiency in Microsoft Excel, including use of HLOOKUP, VLOOKUP, IF formulas, and Pivot Tables.
- Good interpersonal and problem-solving communication skills.
- Familiarity with Gallabox or comparable customer relationship management (CRM) software.
Work Schedule
Monday to Saturday, from 9:30 AM to 6:30 PM.
Tools & software
How they work
Problem Solving
required