Customer Care Associate

Company Overview

Vaibhav Global Ltd. is an international retailer with an integrated approach, specializing in fashion jewelry, lifestyle accessories, and related products. The company’s multi-channel approach includes TV shopping and e-commerce platforms, catering to a broad customer base globally. Emphasizing value, quality, and strong customer relationships, Vaibhav Global fosters a professional, performance-oriented work environment that promotes continuous learning and teamwork.

Role Summary

The Customer Care Associate position is based in Jaipur and requires on-site presence. The primary focus is addressing customer queries through inbound and outbound calls, emails, and chat channels. Responsibilities include documenting interactions, resolving issues promptly, ensuring adherence to company policies, and maintaining high service standards to enhance customer satisfaction and loyalty. The role also involves collaborating with internal teams to escalate and solve complex matters efficiently.

Key Qualifications

• A strong dedication to customer satisfaction and the ability to establish positive relationships with customers.
• Practical experience handling customer support via calls, emails, or chat platforms.
• Clear and effective verbal and written communication skills to articulate information and solutions.
• Analytical capabilities to comprehend customer problems, recognize patterns, and suggest process improvements.
• Basic computer skills, including familiarity with CRM or ticketing software.
• Capability to operate effectively in a fast-paced, goal-oriented environment managing multiple customer interactions.
• Previous experience in customer service, retail, or contact centers is advantageous but not mandatory.
• Education requirement is at least a high school diploma or equivalent; having a bachelor’s degree is a plus.