Associate - Voice and Chat Customer Support
Kolkata, West Bengal, India · Full Time
Be the first to apply
- Experience
- Up to 1 yrs
- Salary
- INR 12,000 – INR 15,000 / month
- Openings
- 1
- Posted
- 2 hours ago
- Work mode
- In office
- Education
- Any Graduate
- Eligibility
- Open to any graduate or undergraduate freshers.
- Resume
- Required to apply
Where you'll work
Sign in to tell us what does and doesn't work for you here — it sharpens every match we show you.
Job description
About the Role
Outpace Consulting Services is seeking an Associate for Customer Support based in Kolkata. Candidates should be graduates or undergraduates, including freshers, ready to engage in a dynamic customer support environment. The position offers a salary range of 12,000 to 15,000 INR in hand with additional travel allowance and benefits.
Job Location and Schedule
- Location: Kolkata
- Workdays: 5 days a week
- Shift: Rotational shifts applicable
- Transport: Cabs available for commuting
- Travel Allowance: Rs. 1,400 per month
Responsibilities
- Provide responsive customer support through phone, email, and chat channel interactions.
- Diagnose and resolve software, hardware, and network-related technical problems.
- Analyze issues methodically to determine root causes and provide effective solutions.
- Maintain detailed records of customer interactions, challenges, and resolutions.
- Escalate complex or unresolved issues to senior technicians or management as needed.
- Ensure customer satisfaction by delivering high-quality and timely support services.
- Demonstrate thorough understanding of computer systems, software applications, and hardware components.
- Communicate technical details clearly and succinctly to customers, both orally and in writing.
- Work collaboratively with peers and other departments to enhance support processes.
- Continuously update skills and knowledge to keep pace with technological advances and customer requirements.
Skills Required
- Competence in computer systems, software, and hardware environments.
- Strong customer service orientation with empathy and patience to handle diverse queries.
- Analytical problem-solving capabilities including documentation of solutions.
- Effective written and verbal communication skills.
- Ability to create and update technical documentation accurately.
- Hands-on experience with software and hardware installation and configuration.
- Strong organizational skills with the ability to manage time and prioritize tasks efficiently.
- Capability to analyze technical complications and identify root causes.
- Team-oriented mindset facilitating smooth collaboration within teams and departments.
Eligibility
Applicants must hold a graduate degree or be an undergraduate student; freshers are welcome to apply.
Level
Entry
Minimum education
Bachelor's Degree